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LABORATORY PROCEDURES FOR ANIMAL & HUMAN CELL LINES

REFERENCE NO: AHC/1998/4/1


TITLE: SALES ORDER PROCESSING


INTRODUCTION

Hard copy and/or disc and/or CD-ROM version of the collection's catalogue, the collection's WEB site and CABRI WEB site contain information relating to each cell line. Cells may be ordered as either growing cultures or frozen in vials despatched on dry ice.

If a cell line is not available through CABRI, the enquirer is asked for references/publication details so that an approach can be made to the Originator.

PROCEDURE

  1. The order is received (by letter, fax, email) and checked.
    Special permits are needed for orders coming from some countries, like USA, Canada, Australia, New Zealandů (
    see AHC/1998/4/1 Appendix 2). Special export licence may be needed for orders from some countries (see AHC/1998/4/1 Appendix 1) as well as agreement to restrictions (AHC/1998/1/3).
  2. Stock availability is checked.
  3. If the order is for a replacement use AHC/1998/4/4.1 (ECACC), AHC/1998/4/4.1.1 (DSMZ)
  4. Write on the order the following information to process the order:
    • cell line location and any media requirements for growing orders.
    • Delays in despatch due to :
      r sample being restocked
      r sample in quality control
      r Any other problems like "is no longer available"
      r Any other restrictions
  1. Orders delayed are put on hold (see AHC/1998/4/2.1 Appendix 1)
  2. When ready for despatch, process according to AHC/1998/4/2.1 (ECACC), AHC/1998/4/2.1.1 (DSMZ)
  3. For any outstanding orders follow AHC/1998/4/2.1 Appendix 1 (ECACC).
  4. Orders are despatched according to AHC/1998/4/2.2 (ECACC), AHC/1998/4/2.2.1 (DSMZ)
  5. Orders are invoiced according to AHC/1998/4/3 (ECACC), AHC1998/4/3.1 (DSMZ).


Guidelines prepared for CABRI by CERDIC, DSMZ, ECACC, INRC, November 1998
Page layout by CERDIC
Copyright CABRI, 1998

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Site maintained by Paolo Romano. Last revised on April 2013.