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LABORATORY PROCEDURES FOR ANIMAL & HUMAN CELL LINES

REFERENCE NO: AHC/1998/4/2.2/1


TITLE: DOCUMENTATION REQUIRED FOR CELL DESPATCH - DSMZ -


INTRODUCTION

Orders that are ready for despatch are given to the Despatch Unit. See (AHC/1998/4/1) for preparation, for shipment (AHC/1998/4/2.1.1) and for invoicing (AHC/1998/4/3.1).

PROCEDURE

  1. Check the customer order form for the correct delivery address. Check the quantity of ampoules/flasks required and confirm whether frozen or growing.
  2. Enclose Cell Line Safety Datasheet on each individual cell line with CB number, passage number if known, start up volume. Also enclose an information pack which contains the following items:
  • Customer Complaint Form (AHC/1998/4/4.1 Appendix 3)
  • Suggestions for handling cultures on receipt (AHC/1998/4/2.2.1 Appendix 2)
  • Any other details (e.g. future training courses)
  • Disclaimer AHC/1998/4/2.2.1 Appendix 1

 

  1. Fax to the courier specialised in exports, a copy of all addresses for shipment on the Monday
  2. A maximum of 50 ampoules per package.

  3. PERMITS
  4. see protocol AHC/1998/4/1.1 Appendix 2

  5. Customer Complaints

Any customer complaints (AHC/1998/4/4.1) for replacement are processed in the same way but with "Replacement" written under order number


Guidelines prepared for CABRI by CERDIC, DSMZ, ECACC, INRC, November 1998
Page layout by CERDIC
Copyright CABRI, 1998

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