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LABORATORY PROCEDURES FOR ANIMAL & HUMAN CELL LINES

Appendix

REFERENCE NO: AHC/1998/4/4.1 Appendix 1


TITLE: CUSTOMER COMPLAINT FORM - ECACC


EUROPEAN COLLECTION OF CELL CULTURES

CUSTOMER SERVICE FORM

ECACC ORDER NO: . . . . . . . . . . . . . .

DATE: . . . . . . . . . . . . . .

 

At ECACC we make every effort to ensure your cultures arrive in a satisfactory condition and take great pride in the service we offer to the scientific community.

ECACC policy is one of continuous quality control to ensure cultures reach you in the best possible condition. Consequently, all cell cultures from the ECACC have been extensively checked for microbial infections and are fully authenticated. However, should you receive cultures which are not entirely satisfactory, please complete the form below and overleaf and return to us within 30 days of shipment (preferably faxed).

Please Note: Growing cultures are despatched in antibiotics (penicillin 100IU/ml and streptomycin 100g/ml) as an extra precaution, although we do not routinely use antibiotics in tissue culture. We recommend that you maintain a back-up flask in antibiotics until you have made a token freeze.

Also, we recommend that a stock of the cell line should be frozen as soon as possible after receipt at approximately 2 x 106 cells/ml to prevent loss of cells.

Please complete the following as fully as possible to enable us to service your request promptly.

CUSTOMER INFORMATION

Name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Title: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Institute: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tel No: . . . . . . . . . . . . . . . . . . . . . . . . . . Fax No: . . . . . . . . . . . . . . . . . . . . . . . . . .

Your Purchase order No: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CLAIM FOR DAMAGED OR DELAYED SHIPMENTS

Date of Receipt of Goods: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Date of Claim: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Name of Local Fright Forwarder: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Reason for Claim: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CULTURE INFORMATION

Cell Line Name (s): . . . . . . . . . . . . . . . . . . . . . . . . . CB: . . . . . . . . . . . . . . . . . . . .

Cell Line Name (s): . . . . . . . . . . . . . . . . . . . . . . . . . CB: . . . . . . . . . . . . . . . . . . . .

In order for us to process your service request promptly, please complete the following as fully as possible.

Please tick appropriate category, giving full details opposite;

Full Details

1 Non Viable: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2 Microbial Contamination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3 Atypical growth / morphology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Have you subcultured the cells after receipt: Yes / No

If so, what was the medium used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

and incubation temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Please add any further comments / information you have:

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Guidelines prepared for CABRI by CERDIC, DSMZ, ECACC, INRC, November 1998
Page layout by CERDIC
Copyright CABRI, 1998

© The CABRI Consortium 1999-2013.
This work cannot be reproduced in whole or in part without the express written permission of the CABRI consortium.
Site maintained by Paolo Romano. Last revised on April 2013.