LABORATORY PROCEDURES FOR ANIMAL & HUMAN CELL LINES
REFERENCE NO: AHC/1998/4/2.1 Appendix 1
TITLE: OUTSTANDING ORDERS/ ON HOLD REPORT
When there is to be a delay in despatching an order the customer is informed and the order put on hold.
CHECK if orders have been put on order or on hold.
If delayed for a long time sometimes other actions need to be taken:
- offer an alternative cell line
- offer a growing culture rather than a frozen ampoule
If no response is received from customer to a fax notifying of delay then check customer name and fax number. If necessary telephone customer.
Guidelines prepared for CABRI by CERDIC, DSMZ, ECACC, INRC, November 1998
© The CABRI Consortium 1999-2013.