LABORATORY PROCEDURES FOR PLANT CELL VIRUSES
REFERENCE NO.: PVC/1998/4.01
TITLE: PROCEDURE FOR DEALING WITH CUSTOMER COMPLAINTS PROCEDURE
Customers complaints are forwarded to the responsible scientist and are handled individually, depending on the reason for the complaint. A decision is to be made whether a replacement is presented free of charge. In case the collection centre does not sign responsibility, the customer will be informed and a new shipment will be treated as NEW ORDER and an invoice is issued.
If the replacement is free of charge, the delivery note of the shipment is designated as REPLACEMENT.
Guidelines prepared for CABRI by DSMZ, 3 Feb. 1998
© The CABRI Consortium 1999-2013.