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LABORATORY PROCEDURES FOR MICROORGANISMS

Appendix

M/1998/4.01 Appendix 1


COMPLAINT
for delivered cultures
Example

Arrival of complaint on .................................. by telefon r by letter/fax r by email r

Customer address: Customer no.:

re.: Delivery note no.: ..................................................................... of (date) .....................

Specification

Strain designation: ......................................................... Accession no.: ...................

Strain designation: ......................................................... Accession no.: ...................

Strain designation: ......................................................... Accession no.: ...................

Strain designation: ......................................................... Accession no.: ...................

Strain designation: ......................................................... Accession no.: ...................

Reason of complaint

    • Shipment not arrived
    • Broken vials/ampules
    • Wrong culture
    • Culture not pure
    • Culture do not grow
    • other reasons
      ......................................................................................................................................
      ......................................................................................................................................

Complaint forwarded to responsible scientist on ............................ (date)

Decision:

Send replacement culture YES NO

Charge for replacement YES NO

Remarks: ...........................................................................................................................

......................................................................................................................................

Returned to forwarding department on .................................................................................

Customer informed by telephone r by letter/fax r by e-mail r on ........................................

Replacement shipped on ..................................... Delivery slip no. ......................................

Invoice no. ..............................................................................................................................

Remarks: .................................................................................................................................

...............................................................................................................................................

...............................................................................................................................................


Guidelines prepared for CABRI by DSMZ, CBS and BCCM, 17 May 1998
Page layout by CERDIC
Copyright CABRI, 1998

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This work cannot be reproduced in whole or in part without the express written permission of the CABRI consortium.
Site maintained by Paolo Romano. Last revised on April 2013.