Common Access to Biological Resources and Information
FAQ (or how to be satisfied when accessing this site)
What if (some troubleshootings)
In this section:
- ... you cannot find the resource you need?
- Did you carefully read the search guide?
There are some tips which should be known in order to carry
out a successful search. E.g., in the CABRI Simple Search
you must know that scientific names are indexed so that
genus and species make up a unique key. There is no chance
to retrieve strains by only specifying the species, unless
you use an * in front of it (meaning that the species is not
at the beginning of the searched key). Check the search guide and
Is the searching system you are using the most suitable to
We offer three search systems because we know that people
have different experience and attitudes. Try another method among
the Simple Search, the SRS interface and the HyperCatalogue.
If none of the above systems helps you, then it is likely
that the strain you are seeking is actually missing.
You could try to search for a common strain to check that
you are performing the search correctly.
contacting the webmaster, who can repeat your searche and
finally direct you to a different reference. Alternatively,
identify the catalogues you are interested in and check the
respective information files (see the "Site Map").
There, you will find the web sites of the collections and
you can try different search engines.
Anyway, PLEASE INFORM THE WEBMASTER THAT YOU WERE NOT ABLE
TO FIND WHAT YOU WERE LOOKING FOR. We are always looking for
the best solutions to your needs.
- ... you do not receive confirmation of your order?
- Your order was probably not submitted!
There are cases in which the information you submitted to
the shopping cart is not correct (e.g., the email address
is wrong) or your browser's preferences are not adequate
(e.g., cookies' are not allowed). In these cases, the shopping
cart does not work. We are always looking for such bugs in
our system, but it may happen....
Try issuing your order again, and carefully check your data
and the browsers preferences. If this does not work again,
please contact the webmaster.
If you are in a hurry, you can send an email to the collection
(addresses are in the information files, see the "Site Map").
- ... the system is not responding?
- Occasionally, the network is broken or the server
is down. CABRI mirrors are there for this reason. It is likely
that if the main site is not accessible, at least one of the
mirror is working properly. CABRI mirrors have the same functionalities
as the main site and their catalogues are updated daily or weekly
to match the main site.
Addresses of mirror sites are easy to remember, but, just in case,